Refund policy

Due to the handmade and personalised nature of our products, we are unable to accept returns or exchanges unless the item arrives damaged or faulty.

Damaged or faulty items If your order arrives damaged, please contact us within 7 days of delivery at [your email] with a photo of the damage and your order number. We'll arrange a replacement or refund promptly.

Change of mind As each item is made to order, we're unable to accept change-of-mind returns. Please review your order carefully before purchasing.

Incorrect orders If we've made an error with your order, we'll make it right — just get in touch within 7 days of receiving it.